The objective of the performance analysis should be to determine the causes of and solutions to poor customer service at the call center. Making the assumption that call center employees need alternate training to improve customer serviceanbsp;...
Title | : | Handbook of Improving Performance in the Workplace, Instructional Design and Training Delivery |
Author | : | Kenneth H. Silber, Wellesley R. Foshay |
Publisher | : | John Wiley & Sons - 2009-11-19 |
You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.
Once you have finished the sign-up process, you will be redirected to your download Book page.
How it works: