Handbook of Improving Performance in the Workplace, Instructional Design and Training Delivery
The objective of the performance analysis should be to determine the causes of and solutions to poor customer service at the call center. Making the assumption that call center employees need alternate training to improve customer serviceanbsp;...
| Title | : | Handbook of Improving Performance in the Workplace, Instructional Design and Training Delivery |
| Author | : | Kenneth H. Silber, Wellesley R. Foshay |
| Publisher | : | John Wiley & Sons - 2009-11-19 |
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